Terms of service.

Cancellation policy

We have a 24-hour cancellation policy.

If a session is canceled or rescheduled within that time frame, it will still be counted. If rescheduling takes place within that same day and will not cause any gaps in coaches' timetables, an exception may be used. This decision will be at the discretion of the scheduler.

Refund Policy

Any amount paid to Starting XI Soccer Training, sessions, camps, training apparel, or any other specific service purchased on this website will only be refunded at 70% of the total amount paid.

Referral Policy

If you refer a friend to become a Starting XI Soccer Training trainee and they purchase five or more sessions, you will receive a free session. There are no limitations on how many referrals you can submit in a year. Please inform us of someone you are referring, as the person might not mention that they were referred.

Payment Policy

All sessions are to be paid in advance to confirm the booked session.

A booking will only be held for 12h after communication, after that window if a payment has not been received the spot will be made available for others. If you have a group package and want to do an individual session, you will have to purchase a session upgrade. If an individual package is purchased and a group session is used within that package, credit for the difference between the individual and group price will be applied to your account to be used at the end of the package for the next payment. In case of cancelation of the payment plan, the per session price will be recalculated to match the total amount paid.